It depends on your job. Aluminum is lightweight, durable, and corrosion-resistant, making it perfect for most general construction and home use. Fiberglass is non-conductive to electricity, which is essential for electricians or anyone working near power sources.

To choose the right load capacity (or duty rating), add your fully clothed body weight to the weight of your tools and any materials you'll be holding. Always select a ladder with a capacity higher than this total weight for maximum safety.

No. You should never stand on the top step (or the pail shelf) of a stepladder. The highest safe standing level is always indicated on the ladder's warning label, which is typically the second rung from the top. Standing higher can cause the ladder to become unstable.

You should perform a quick visual inspection before every use to check for obvious damage. A more detailed inspection, checking all hardware and components, should be done seasonally or more frequently if the ladder is used daily in a professional setting. If you find any defects, remove the ladder from service immediately.

Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping options are available at checkout. You will receive a tracking number via email as soon as your order has shipped.

We currently ship to all addresses within the continental United States. For shipping to Alaska, Hawaii, or international locations, please contact our customer service team for a custom shipping quote.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed for shipping, we may not be able to make changes.

All PVG Intoteck ladders come with a comprehensive 2-year manufacturer's warranty. This covers any defects in materials or workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

To make a warranty claim, please contact our support team via our Contact page. You will need to provide your original proof of purchase and photos of the defect. Our team will guide you through the process.